Privacy policy.

Welcome to Feqino AI.

Feqino AI is an independent AI automation and digital solutions business operated by Yousef Alfeky, based in Alexandria, Egypt.

We provide AI-powered automation solutions, including AI voice agents, appointment scheduling, customer service chatbots, CRM integrations, website development, and automated business communications.

At Feqino AI, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

• Visit our website at https://www.feqino.com.
• Schedule an appointment or consultation.
• Contact us regarding our services.
• Become a Feqino AI client.
• Interact with AI-powered systems operated by us on behalf of our clients.

We aim to handle personal information transparently and in accordance with applicable data protection laws, including Egypt's Personal Data Protection Law No. 151 of 2020, the European Union's General Data Protection Regulation (GDPR), and applicable United States privacy laws.

These laws apply according to their respective legal and jurisdictional requirements.

By using our services, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required, we will seek it separately.

Business Name

Feqino AI

Operator

Yousef Alfeky

Business Type

Independent Freelancer

Location

Alexandria, Egypt

Website

https://www.feqino.com

Contact Email

yousefalfeky@gmail.com

Feqino AI may act in different capacities depending on the services provided.

As a Data Controller

When you visit our website, contact us, or book a consultation directly with Feqino AI, we generally determine why and how your personal information is processed.

In these circumstances, Feqino AI acts as a data controller.

As a Data Processor

When we provide AI automation services to another business, such as a medical clinic, that business will generally determine the purposes and means of processing its customers' or patients' personal information.

In these circumstances, Feqino AI may act as a data processor or service provider, handling information according to the client's documented instructions and applicable law.

The client business remains responsible for its own privacy notices and obligations as a data controller.

Where required, we will establish appropriate data processing agreements with our clients.

Depending on how you interact with Feqino AI, we may collect the following categories of information.

3.1 Personal Identification Information

This may include:

• Full name.
• Email address.
• Telephone number.
• Business or organization name.
• Job title or professional role.
• Information voluntarily provided through communications.

3.2 Appointment and Booking Information

When you schedule a consultation, we may collect:

• Name and contact details.
• Preferred appointment date and time.
• Business information.
• Information you voluntarily provide regarding your automation requirements.

Our current website booking functionality is intended for appointment scheduling and does not directly collect payment information.

3.3 Technical and Website Information

When you access our website, certain technical information may be processed automatically by our hosting infrastructure.

This may include:

• IP address.
• Browser type.
• Device information.
• Operating system.
• Pages requested.
• Access timestamps.
• Technical and security logs.

This information may be necessary to deliver website functionality, maintain security, and diagnose technical problems.

3.4 AI Interaction Data

When AI-powered services are implemented, they may process:

• Text conversations.
• Customer inquiries.
• Voice interactions.
• Appointment requests.
• Conversation transcripts.
• Information submitted to AI assistants.
• Information necessary to complete authorized automated tasks.

The specific categories of information processed will depend on the AI service and the agreement with the relevant client.

3.5 Sensitive Personal Information

Certain services, particularly those provided to healthcare organizations, may involve sensitive personal information.

This could include information concerning:

• Medical appointments.
• Health conditions.
• Symptoms voluntarily disclosed by patients.
• Healthcare service requests.
• Other sensitive information communicated during an interaction.

We will process sensitive information only when necessary, authorized, and supported by an appropriate legal basis and safeguards.

We seek to minimize the collection of sensitive information and avoid processing information unrelated to the services being provided.

Medical information will not be used for unrelated advertising or marketing purposes.

We may obtain information through the following sources:

Directly from you: When you complete a booking form, contact us, request a service, or communicate with our business.

Automatically: Through technical systems necessary to operate, deliver, and secure our website.

From business clients: When an organization engages us to develop or operate AI-powered automation systems.

Through AI interactions: When individuals communicate with AI agents or automated customer service systems that we operate for our clients.

When information is collected on behalf of another business, our handling of that information will be governed by the applicable client agreement and legal requirements.

Feqino AI processes personal information for legitimate and specified business purposes.

These purposes may include:

Service Delivery

• Providing AI automation services.
• Scheduling appointments and consultations.
• Responding to customer inquiries.
• Operating authorized AI chatbots and voice agents.
• Managing client relationships.
• Integrating booking systems, calendars, and CRM platforms.
• Troubleshooting technical problems.

Communication

• Responding to messages and service requests.
• Providing appointment confirmations.
• Sending operational notifications.
• Communicating changes to scheduled appointments.
• Providing customer support.

Business Improvement

• Identifying service performance issues.
• Improving automation workflows.
• Diagnosing software errors.
• Evaluating service effectiveness.
• Enhancing security and reliability.

Marketing

Where permitted by applicable law, we may use contact information to:

• Send promotional emails.
• Send marketing SMS messages.
• Inform interested individuals about new services.
• Communicate relevant business offers.

Where consent is legally required, marketing communications will only be sent after obtaining appropriate consent.

Recipients may withdraw consent or unsubscribe from marketing communications using the available opt-out mechanism or by contacting us.

Legal and Security Purposes

We may process information when necessary to:

• Comply with applicable laws.
• Respond to lawful requests.
• Prevent fraud or unauthorized activity.
• Protect the security of our systems.
• Establish, exercise, or defend legal claims.

Where the GDPR applies, Feqino AI will identify an appropriate legal basis for each processing activity.

Depending on the circumstances, these may include:

Contractual necessity: Processing information required to provide requested services or take steps toward entering a contract.

Legitimate interests: Processing reasonably necessary to operate and secure our business, respond to inquiries, and improve our services, provided those interests are not overridden by individuals' rights and freedoms.

Consent: Processing based on an individual's freely given, specific, informed, and unambiguous consent, where applicable.

Legal obligations: Processing necessary to comply with applicable legal requirements.

Sensitive personal information, including health information, will only be processed when an additional applicable legal condition permits it.

Where Egyptian law or other applicable legislation requires consent, authorization, or additional safeguards, those requirements must also be satisfied.

Feqino AI develops and provides AI-powered automation solutions designed to assist businesses with administrative and communication tasks.

These solutions may include:

• AI receptionists.
• Automated appointment scheduling.
• Customer support assistants.
• AI-powered telephone agents.
• Workflow automation.
• Automated responses to routine inquiries.

7.1 Transparency

We intend for individuals interacting with our AI agents to be clearly informed that they are communicating with an artificial intelligence system rather than a human representative.

7.2 Human Oversight

Our AI solutions are intended primarily to support administrative operations.

They are not intended to independently:

• Diagnose medical conditions.
• Prescribe medical treatments.
• Determine medical emergencies without appropriate escalation.
• Make significant decisions affecting an individual's legal rights.
• Make similarly consequential decisions without appropriate authorization and human oversight.

Where an AI system identifies a potentially urgent medical situation, it should follow the applicable escalation procedures established with the healthcare client.

AI systems are not substitutes for licensed medical professionals or emergency services.

7.3 Accuracy and Limitations

AI-generated responses may occasionally be incomplete or inaccurate.

We seek to design AI systems that operate within defined instructions and appropriate operational boundaries.

Clients remain responsible for establishing suitable human oversight and reviewing automation workflows used in their organizations.

7.4 Automated Decision-Making Rights

Where applicable law provides rights concerning solely automated decisions with legal or similarly significant effects, affected individuals may request relevant information or exercise applicable rights through the responsible data controller.

Feqino AI does not intend its administrative AI services to make such decisions independently.

Feqino AI respects the confidentiality of information processed through its services.

We do not use client confidential information, customer conversations, or sensitive personal information to train our own AI models without appropriate authorization.

We do not sell AI conversation data or medical information.

AI service providers may process submitted information to deliver requested functionality.

Their data retention, processing, and model-training practices depend on the provider, product, contractual terms, and applicable settings.

Before integrating third-party AI systems, we intend to evaluate their relevant privacy practices and available data protection controls.

Where required, appropriate contractual safeguards will be established.

Feqino AI may provide AI-powered telephone agents to business clients.

Depending on the client's configuration, these systems may process voice communications and generate transcripts.

Call Recording

Where call recording is enabled:

• Callers will be informed of the recording.
• Any consent required by applicable law will be obtained.
• Recordings will be processed only for specified, authorized purposes.
• Access to recordings will be restricted according to applicable security requirements.
• Recordings will be retained according to applicable retention schedules, client agreements, and legal requirements.

The collection and handling of recordings may differ between clients.

Individuals seeking information about a particular business's recordings should consult that business's privacy notice or contact the business directly.

Some Feqino AI clients may operate in healthcare or other regulated industries.

When providing services to healthcare organizations, our AI systems may process personal information submitted by patients or administrative staff.

Such processing should be limited to authorized purposes, including:

• Appointment scheduling.
• General administrative inquiries.
• Appointment confirmations.
• Nonclinical customer support.
• Administrative communications.

Where sensitive medical information must be processed, appropriate additional safeguards and legal requirements will apply.

We do not intend to use patient information for unrelated marketing, independent AI model training, or unauthorized disclosure.

Healthcare clients are responsible for ensuring that their use of our services complies with applicable healthcare privacy and confidentiality requirements.

Feqino AI will also comply with applicable obligations arising from its own role as a processor or service provider.

Feqino AI relies on external technology providers to operate its website and may engage additional service providers as its business develops.

Current Providers

Vercel

Our website is currently hosted using Vercel.

Vercel may process technical information necessary to deliver and secure the website, in accordance with its applicable privacy terms and service arrangements.

GoHighLevel

The booking calendar on our website is provided by GoHighLevel. Pages that display the calendar load it from GoHighLevel's servers, which receive technical information such as your IP address and browser type. When you book a call, GoHighLevel processes the information you enter, such as your name, email address, telephone number, and chosen appointment time, to schedule and manage the appointment, in accordance with its applicable privacy terms and service arrangements.

Potential Future Providers

Depending on client requirements, Feqino AI may integrate additional technology providers, including:

• OpenAI for AI-powered processing.
• Anthropic for AI-related services.
• Twilio for telephone and messaging functionality.
• ElevenLabs for AI-generated voice services.
• n8n or Make for workflow automation.
• Google services for email and calendar integrations.
• Other providers necessary to deliver contracted services.

Listing these providers does not mean that all are currently integrated into our website or actively processing visitor information.

Before activating additional providers, we intend to assess their privacy and security arrangements and update this policy where appropriate.

Where personal information is disclosed to service providers, such disclosure will be limited to authorized purposes and subject to applicable legal and contractual requirements.

Our website may use cookies or similar technologies necessary for its operation.

These technologies may support:

• Essential website functionality.
• Session management.
• Security.
• Technical performance.

At the date of this policy, the use of optional analytics tools, advertising pixels, and nonessential tracking technologies has not been confirmed.

If additional tracking technologies are implemented, this policy will be updated to explain their purposes.

Where applicable law requires consent for nonessential cookies or similar technologies, we will seek that consent before activating them.

Users may also manage certain cookies through their browser settings.

Feqino AI may send promotional communications concerning its services.

Marketing communications may be delivered through email, SMS, or other legally permitted channels.

We aim to ensure that:

• Marketing communications comply with applicable law.
• Consent is obtained when required.
• Recipients can unsubscribe or withdraw consent.
• Marketing information is not obtained or used through unauthorized means.
• Sensitive medical information is not used for unrelated marketing.

You may request removal from our marketing communications by contacting:

yousefalfeky@gmail.com

Withdrawal of marketing consent will not affect essential operational communications that we are otherwise legally permitted to send.

Feqino AI does not sell personal information.

We may disclose personal information only when reasonably necessary and legally permitted, including:

Service providers: To authorized providers supporting website hosting, AI processing, communications, scheduling, or contracted services.

Business clients: Where necessary to operate systems on behalf of the organizations engaging our services.

Legal authorities: When disclosure is required by applicable law or a valid legal process.

Professional advisers: Where reasonably necessary for legitimate legal, accounting, or business purposes, subject to appropriate confidentiality protections.

We do not currently intend to share personal information with advertising networks for cross-context behavioral advertising.

Any future changes to advertising-related data sharing will be evaluated under applicable privacy laws and disclosed as required.

Feqino AI operates from Egypt and may provide services to businesses in other countries.

Our website infrastructure, our booking provider, and potential third-party technology providers may involve the processing or storage of personal information outside Egypt.

International transfers will be subject to applicable legal requirements.

Where required, we will implement appropriate safeguards, obtain necessary authorizations or consents, and establish suitable contractual protections.

For transfers governed by the GDPR, relevant safeguards may include approved standard contractual clauses or other legally recognized transfer mechanisms.

For transfers subject to Egyptian data protection law, we will assess applicable authorization, consent, and cross-border transfer requirements.

We do not represent that every possible international transfer or future integration has already been authorized.

We aim to retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy applicable legal obligations.

Our proposed standard retention schedule is:

These are intended retention standards for Feqino AI-controlled systems, rather than a representation that all future technical integrations are already configured accordingly.

Actual retention may differ where necessary because of:

• Applicable legal requirements.
• Contractual obligations.
• Client-specific retention instructions.
• Legitimate legal claims.
• Security investigations.
• Technical backup and deletion processes.

When Feqino AI processes information on behalf of a client, the client's applicable retention instructions and legal obligations will generally govern.

We intend to configure relevant systems to support appropriate retention and deletion procedures.

Feqino AI recognizes the importance of protecting personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Our website currently uses encrypted connections through HTTPS.

As our services develop, we intend to implement additional security safeguards appropriate to the nature of the information processed.

These may include:

• Restricted access to confidential information.
• Strong authentication measures.
• Multifactor authentication.
• Secure management of API credentials.
• Appropriate access controls.
• Secure third-party integrations.
• Procedures for identifying and responding to security incidents.
• Retention and deletion controls.

No electronic storage or transmission system can guarantee absolute security.

If a personal data breach occurs, we will assess and fulfill any applicable legal notification and response obligations.

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

Access: Request information about the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of personal information, subject to applicable legal exceptions.

Restriction: Request that certain processing activities be restricted.

Objection: Object to certain uses of personal information, including applicable direct marketing activities.

Data Portability: Request a copy of eligible information in a structured, commonly used, machine-readable format.

Withdrawal of Consent: Withdraw consent where processing is based on consent, without affecting the lawfulness of earlier processing.

Automated Decision-Making: Exercise applicable rights concerning decisions made solely through automated processing.

Complaints: Submit a complaint to an appropriate data protection authority where permitted by law.

To exercise your rights, contact:

yousefalfeky@gmail.com

We may request reasonable information to verify your identity before fulfilling a request.

We will respond within the time limits required by applicable law.

If Feqino AI processes your information on behalf of another business, we may direct your request to that business or assist it in responding as required.

Where the GDPR applies, individuals in the European Economic Area may have additional statutory rights.

These include the rights set out in Articles 15–22 of the GDPR, subject to applicable conditions and exceptions.

Individuals may also lodge complaints with a competent data protection supervisory authority.

Where applicable, Feqino AI will comply with GDPR requirements concerning transparency, lawful processing, data protection agreements, security, and international transfers.

Any obligations concerning the appointment of an EU representative or data protection officer will be evaluated according to the nature and scope of our activities.

Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Feqino AI, eligible California residents may have additional rights.

These include:

• The right to know what personal information is collected.
• The right to request access to relevant personal information.
• The right to request correction of inaccurate information.
• The right to request deletion, subject to exceptions.
• The right to opt out of the sale or sharing of personal information.
• The right to limit certain uses of sensitive personal information, where applicable.
• The right not to receive discriminatory treatment for exercising applicable privacy rights.

Feqino AI does not sell personal information and does not currently intend to share it for cross-context behavioral advertising.

California residents may submit privacy inquiries to:

yousefalfeky@gmail.com

Where the CCPA applies, we will provide and honor legally required request methods and opt-out mechanisms.

Feqino AI's website and business services are primarily intended for adults and business representatives.

We do not knowingly seek to collect personal information directly from children through our own website for marketing purposes.

However, some client-operated systems, particularly healthcare scheduling systems, may involve information concerning minors.

Where children's personal information is processed, the applicable client and Feqino AI must satisfy their respective legal obligations, including parental or guardian authorization where required.

We will not knowingly use children's personal information for unauthorized marketing or AI model training.

Our website may contain links to external websites or integrate third-party services.

These services may operate under separate privacy policies and terms.

Feqino AI is not responsible for the independent privacy practices of third parties outside our control.

We encourage users to review the privacy policies of external services before providing personal information.

We may update this Privacy Policy to reflect:

• Changes to our services.
• New technology integrations.
• Changes in data processing practices.
• Security developments.
• Applicable legal or regulatory requirements.

When changes are made, we will update the "Last Updated" date at the beginning of this policy.

Where legally required, we will provide additional notice or obtain consent before implementing material changes.

If you have questions about this Privacy Policy, how your information is processed, or how to exercise your privacy rights, please contact:

Email

yousefalfeky@gmail.com

Website

https://www.feqino.com

We welcome privacy-related inquiries and will seek to address them in accordance with applicable law.